Stop Customer Churn
Before It's Too Late
Lightweight customer health monitoring for SaaS teams. Get the insights you need, without the enterprise bloat.
Sound familiar?
Every CSM we've talked to faces the same challenges.
You're managing hundreds of customers
Manually tracking health across a growing portfolio is impossible. Things slip through the cracks.
By the time you notice churn, it's too late
A customer cancels and you think: "I knew that account was struggling." But you never had time to act.
Spreadsheets don't scale
You've outgrown your CSM spreadsheet. It's out of date, incomplete, and nobody trusts the data.
Enterprise tools cost $2,000+/month
ChurnZero and Gainsight are built for enterprise teams with 6-month implementation timelines. Not you.
There's a better way.
Retention Lab gives you enterprise-grade customer health monitoring at a price that makes sense for your team — without the months-long implementation.
- ⚡Setup in 5 minutes — just upload a CSV
- 📈Get instant customer health scores across your portfolio
- 🤖AI spots churn signals in support conversations automatically
- 🎯Know exactly who needs your attention today
- 💰Affordable pricing — from free, up to $149/mo for AI features
How It Works
From zero to insights in three simple steps.
Import Your Customers
Upload a CSV export from any CRM — Salesforce, HubSpot, Stripe, or a simple spreadsheet. Setup takes less than 5 minutes.
No native integrations required. If you can export a CSV, you're ready to go.
AI Analyzes Everything
Health scoring, sentiment analysis, and churn detection run automatically. No configuration needed.
Our algorithm scores each customer on activity, login recency, MRR trends, and CS relationship quality.
Take Action Daily
Each morning, see exactly which customers need attention: who went at-risk overnight, who's churning, who to call.
Start each workday with a clear priority list instead of digging through spreadsheets.
Everything you need, nothing you don't
Built for CSMs who want to be proactive, not reactive.
Customer Health Scoring
Track what actually matters. Activity levels, login recency, MRR trends, and CS relationship quality — all combined into a single health score.
- ✓Instant visibility into who's healthy, at-risk, or critical
- ✓Scores update automatically with each import
- ✓Customizable weighting by metric
- ✓Visual health gauge for every customer
AI-Powered Support Sentiment Analysis
Upload support chat transcripts and our AI identifies churn signals, pricing complaints, technical frustration, and competitor mentions — before the customer cancels.
- ✓Detects churn intent from support conversations
- ✓Flags pricing complaints and feature frustration
- ✓Identifies competitor mentions automatically
- ✓Daily digest of high-risk support interactions
Daily Change Detection
See exactly what changed since your last import: new at-risk customers, MRR fluctuations, recovered accounts. Start each day knowing your priorities.
- ✓Overnight change digest delivered every morning
- ✓New at-risk customers highlighted
- ✓MRR changes tracked automatically
- ✓Recovered accounts celebrated
Simple, Transparent Pricing
Start free. No credit card required. No contracts. Cancel anytime.
Free
Perfect for testing and small teams.
Up to 100 customers
- ✓Customer health scoring
- ✓Dashboard & alerts
- ✓CSV import
- ✓Email support
Starter
For growing CS teams managing hundreds of customers.
Up to 1,000 customers
- ✓Everything in Free
- ✓Daily change detection
- ✓CSV export
- ✓Priority email support
- ✓Historical trend data
Pro
AI-powered insights for serious retention teams.
Up to 5,000 customers
- ✓Everything in Starter
- ✓⭐ AI Sentiment Analysis
- ✓API access
- ✓Priority support
- ✓Custom health score weights
Enterprise
For large teams with custom requirements.
Unlimited customers
- ✓Everything in Pro
- ✓SSO & SAML
- ✓Custom integrations
- ✓SLA guarantee
- ✓Dedicated CSM
All plans include SSL, daily backups, and GDPR-compliant data handling.
How We Compare
Enterprise power, without the enterprise price tag.
| Retention Lab | ChurnZero | Gainsight | |
|---|---|---|---|
| Setup Time | 5 minutes | Weeks | Months |
| Starting Price | Free | $2,000/mo | $3,000/mo |
| AI Sentiment Analysis | ✅ | ❌ | Limited |
| Complexity | Simple | Medium | Complex |
| Best For | SMB SaaS | Mid-market | Enterprise |
| Contract Required | No | Yes (12 mo) | Yes (24 mo) |
| Free Trial | ✅ | ❌ | ❌ |
Frequently Asked Questions
Ready to Reduce Churn?
Start monitoring customer health in 5 minutes.
Free up to 100 customers · No credit card required · Cancel anytime